Privacy Policy

We may collect information you provide when you request a quote or contact us, including:

• Your name, mobile number, email address, and preferred contact method.
• Your address, suburb, and details about the home to be cleaned.
• Your preferred service plan, cleaning frequency, selected extras, cleaning priorities, and any notes you choose to provide.

Our website, hosting, security, and analytics services may also collect technical information such as your browser, device, approximate location, website interactions, and security signals.

We use personal information to:

• prepare an initial estimate range and respond to your enquiry;
• contact you and arrange an on-site assessment;
• provide, manage, and keep records of requested services;
• send relevant transactional emails;
• protect our forms from spam, misuse, and fraud; and
• understand website performance and improve the Swiepp experience.

We use trusted service providers to operate our website and quote process. These may include Vercel for website hosting, Supabase for data storage, Resend for email delivery, Cloudflare Turnstile for form security, and Google Analytics for website measurement.

We disclose information only where reasonably needed to provide these functions, operate our services, or meet applicable legal requirements. Depending on a provider's infrastructure, information may be processed or stored outside Australia. Swiepp does not sell or rent your personal information.

Google Analytics uses cookies and similar technologies to help us understand how visitors use the website. You can limit cookies through your browser settings, although this may affect some website functions.

Cloudflare Turnstile processes technical and security signals to help distinguish genuine visitors from automated spam. We also use reasonable administrative and technical safeguards, but no online system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably needed to manage your enquiry, provide services, maintain business records, and meet applicable legal obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.

You may ask to access or correct personal information we hold about you by emailing general@swiepp.com.au. We may need to verify your identity before completing a request.

For a privacy question or concern, email general@swiepp.com.au or call 0402 899 466. We will review your enquiry and respond within a reasonable time. You may also have rights under applicable Australian privacy laws.

We may update this policy when our practices or services change. The latest version and its effective date will always appear on this page.